Established in 1991, ABTC Group is an innovative telecommunications integrator throughout Australia. We are experts in professional office and call centre headsets and analogue business telephones but also specialises in audio and video conferencing endpoint & cloud solutions, IP Unified Communications systems, gateways and voice & data recorder solutions.
ABTC Group is the manufacturer of the Leader range of analogue phones as well as a leading supplier of brands such as ADDCOM, Jabra. Konftel, Polycom, Sennheiser and Yealink
ABTC Group has the technical expertise and resources to successfully provide Australian organisations with integrated technology solutions helping them transform the way they do business.
The ABTC Group Difference
Industry background and knowledge of ABTC Group is backed by a 30 year telecommunications history — both in terms of operations and the extensive experience of its key Directors, and Senior Management Team. ABTC Group sales, operational and technical employees all have extensive experience in telecommunications and continue to receive ongoing training and development, as well as up to date product and service accreditation.
ABTC Group has built unparalleled business partnerships with all its major suppliers. These relationships are central to ABTC Group’s ability to provide the most advanced technology solutions coupled with outstanding service to its clients. As a result of these strong relationships, ABTC Group has secured several exclusive arrangements with service providers and manufacturers.
Reputation and Reliability
ABTC Group has a well earned reputation within the industry for quality and reliability. In addition to having a diversified product portfolio and
warehousing facility, and of course ample stock, ABTC Group also has a dedicated service division, which is unique in this industry
ABTC Group’s reach is one of the strongest in Australia, with a network of over 2500 authorised resellers nationally. ABTC Group has extensive horizontal and vertical industry connections to ensure clients receive the optimal level of service and can remain assured that peripherals will be delivered via the quickest route.
ABTC Group prides itself on being customer focused, with a clear focus on trust, integrity, honesty and a high service level. Encouraging teamwork and customer satisfaction is a vital part of the company’s culture and Directors and Managers are all hands-on within the business.
Customer Service and Acccessibility
ABTC Group delivers great customer service at all levels. Skilled salespeople, managers and the directors themselves are always available for our customers. Specially trained technicians are also available to take care of specific requests. ABTC Group has a strong philosophy — to offer a service no other company can provide.
Dedicated Service Development
ABTC Group has a unique dedicated service department. The department features fully equipped repair facilities in addition to state-of-the-art proprietary testing equipment. It’s staffed by trained technicians who are able to provide rapid post-sales support.
In addition to manufacturing and providing the Leader range of analogue phones, ABTC Group resells a vast range of the latest technology from some of the world’s leading telecommunication suppliers. The suite includes brand names such as ABTC Group, Polycom, ADDCOM, Crinia, Jabra GN Netcom, Panasonic, Uniden, Clearone, Telstra, Konftel and Logitech.
ABTC Group has an environmentally conscious purchasing program. This requires assurances from its suppliers that all their products are lead-free and that packaging is environmentally biodegradable. It also is an active member of planet Ark, and complies with both state and local regulatory acts.
Let us put you on contact with one of our experienced and knowledgeable consultants.