Over-the-top Recorder Platform
ADDCOM Wave is a modular interaction over-the-top (OTT) recorder platform with a powerful feature-set that meets the requirements of even the largest and most complex organisations. It provides resilient and reliable recording for single or multiple locations with browser-based call retrieval, replay and management.
ADDCOM Wave fully integrates into your existing platform or can be specified as a stand-alone application for use with ADDCOM’s range of recording platforms. It can be cost-effectively deployed on a monthly subscription basis according to the number of agents or hours of recordings reviewed, providing greater flexibility and eliminating the need for high upfront capital expenditure.
Intuitive and easy to use, ADDCOM Wave is highly scalable and can expand to accommodate any number of handsets and lines. There is no limit to the number of sites or recording capacity.
Easy to install in any environment, ADDCOM Wave supports most commonly used telephone systems as well as many of the lesser known ones.
ADDCOM Wave also provides contact centres with comprehensive quality management, reporting and agent training functionality as part of the Smart Interactions application suite. It also supports organisations operating in different languages and time zones.
OUR PLATFORM PROVIDES:
- Unlimited Scalability
- Supports Most Types of Phone Systems
- Intuitive and Fast Interface
- Full Feature-Set
- Options for Full Redundancy
- Active Directory Integration
- Event Reconstruction
- PCI-DSS Compliance
- Smart Interactions Option
- C-SAT IVR
- Automated Speech Transcription
- Screen recording
- Omni-channel recording
If you would like a demo on ADDCOM Wave or would like more information, please contact our Recording specialists today on 1300 361 112.