Cloud Communications with 8x8
8x8 is transforming the future of business communications. By integrating voice, video, chat, contact centre, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world.
Benefits of Moving to the Cloud
Affordability: Reduce capital expenditures on physical infrastructure and save money on calling plans.
Scalability: Save time with an easy-to-use administration portal and add lines with a few clicks in instead of cables.
Flexibility: Mix and match plans to tailor your phone system to meet your needs.
Business Phone
Upgrade your business telephony system to the cloud with enterprise grade reliability and quality. There is a growing demand for improved business communications and few organisations are as equipped to service the range of ABTC Group’s range of clients in the current business environment.
Remain competitive with cloud PBX
8×8 is a single platform that combines cloud phone, video collaboration, team chat, contact center and analytics.
Top Features
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Call Handling
Caller ID, Blocking, & Do Not Disturb
Call Forwarding & Transfer
Call Waiting & Parking
3-Way Calling
Call Management
Unlimited Calling, SMS & Fax
Multi-Level Auto Attendant
Call Recordings
Visual Voicemail
Easy Administration
Role-Based Access Controls
Multi-Site Support
User Provisioning
Cost Center
Corporate Features
Directory Assistance
Presence
Analytics
Sentiment Analysis
Real-time Custom Dashboards
Call Quality Reporting
Core Productivity
Music on Hold
Local Number Porting & Direct Dial Number
Overhead Paging
Applications
Secure Voice
Team Chat
Video Conferencing
Overview
8x8 Work
Mobile App Features
Contact Centre
Design better customer experiences with an intelligent, collaborative, and reliable solution. 8×8 offers a complete cloud contact centre solution that makes it easy to connect and collaborate with agents, employees and customers.
Omni-channel Recording
Never miss a customer satisfaction opportunity. Contact Centre brings web, chat, SMS, social media, and voice channels on to one central platform.
Features:
- Skill-based routing
- Interactive Voice Response (IVR)
- Queued Callback
- Web Callback
- Inbound Chat, Email, Social Channels
Workforce Engagement Management
8×8 empowers supervisors and agents alike with smart scheduling, individualised performance plans, and coaching tools to connect supervisors directly to agents without interrupting the customer experience.
Features:
- Barge, Monitor, Whisper
- Internal Chat for Agents and Supervisors
- Quality Management
- Voice and Screen Recording and Archiving
- Workforce Optimization
Contact Centre Analytics
Access real-time analytics and reporting from any internet-connected device. Contact Centre shows you queues, customer journeys, and wait times across each of your customer engagement channels.
Features:
- Historical and real time reports
- Customer Experience Analytics
- Speech Analytics
Customer Engagement
Achieve lightning-fast first contact resolution every time. 8×8’s intuitive interface and comprehensive internal communications hub equips contact centre agents to manage every customer engagement swiftly and optimally.
Features:
- Knowledge base
- Expert Connect
- Co-browse
- Predictive dialer
Video Conferencing and Team Chat
Schedule, start or join HD video and audio conferences from any device or room with no friction. Easily access your contacts whether they are colleagues on the same account or an external user.
Connect teams in an instant with 8x8's business chat. Easily access your conversations with your contacts, whether they are your colleagues on the same phone system or an external chat application.
1:1 Instant Messaging
File Sharing
Team Messaging
Finetune Access
A simple-to-use video conferencing and collaboration solution that’s secure, built for business and offers unlimited meetings and minutes.
HD Audio and Video Conferencing
Calendar Integrations
Cloud Recordings
Conference Call-in, Call-out
Personal Virtual Spaces
Live Streaming to Youtube
Integrations
8×8 integrates with a wide range of industry leading partners including; CRM, team collaboration tools, ticketing and scheduling systems.
8x8 Voice + Microsoft Teams
If you’ve chosen Microsoft Teams as your collaboration application and you need to complement it with an enterprise-grade cloud voice communications solution that keeps Teams at the center of your user’s collaboration experience.
That’s what 8×8 Voice for Microsoft Teams is all about. Key benefits include:
- Global PSTN access for your Microsoft Teams users without changing the user experience
- Full PSTN access for Microsoft Teams users in 38 countries, with toll free and DID numbers in 120+ countries
- Unlimited calling plans in up to 47 countries
- A native contact center solution that integrates with Microsoft Teams
- Native integrations with over 35 business applications such as Salesforce, Microsoft Dynamics and Zendesk
UCaaS and CCaaS with ABTC Group
ABTC Group offers a suite of leading communications solutions for your business. Take your UCaaS and CCaaS to the next level with our suite of communications offerings with ADDCOM to gain access to premium recording and HaaS.
Contact Us
Let us put you on contact with one of our experienced and knowledgeable consultants.