Cloud Communications with 8x8

8x8 is transforming the future of business communications. By integrating voice, video, chat, contact centre, and enterprise-class API solutions into one global, secure, reliable cloud communications platform, people are more connected and productive no matter where they are in the world.

Benefits of Moving to the Cloud

Affordability: Reduce capital expenditures on physical infrastructure and save money on calling plans.

Scalability: Save time with an easy-to-use administration portal and add lines with a few clicks in instead of cables.

Flexibility: Mix and match plans to tailor your phone system to meet your needs.

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Business Phone

Upgrade your business telephony system to the cloud with enterprise grade reliability and quality. There is a growing demand for improved business communications and few organisations are as equipped to service the range of ABTC Group’s range of clients in the current business environment.

Remain competitive with cloud PBX

8×8 is a single platform that combines cloud phone, video collaboration, team chat, contact center and analytics.

Top Features

Unlimited Calling, SMS & Fax

Multi-Level Auto Attendant

Call Recordings

Visual Voicemail

Call Handling

Caller ID, Blocking, & Do Not Disturb

Call Forwarding & Transfer

Call Waiting & Parking

3-Way Calling

Call Management

Unlimited Calling, SMS & Fax

Multi-Level Auto Attendant

Call Recordings

Visual Voicemail

Easy Administration

Role-Based Access Controls

Multi-Site Support

User Provisioning

Cost Center

Corporate Features

Directory Assistance

Presence

Analytics

Sentiment Analysis

Real-time Custom Dashboards

Call Quality Reporting

Core Productivity

Music on Hold

Local Number Porting & Direct Dial Number

Overhead Paging

Applications

Secure Voice

Team Chat

Video Conferencing

 

Overview

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8x8 Work

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Mobile App Features

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Contact Centre

Design better customer experiences with an intelligent, collaborative, and reliable solution. 8×8 offers a complete cloud contact centre solution that makes it easy to connect and collaborate with agents, employees and customers.

Omni-channel Recording

Never miss a customer satisfaction opportunity. Contact Centre brings web, chat, SMS, social media, and voice channels on to one central platform.

Features:

  • Skill-based routing
  • Interactive Voice Response (IVR)
  • Queued Callback
  • Web Callback
  • Inbound Chat, Email, Social Channels

Workforce Engagement Management

8×8 empowers supervisors and agents alike with smart scheduling, individualised performance plans, and coaching tools to connect supervisors directly to agents without interrupting the customer experience.

Features:

  • Barge, Monitor, Whisper
  • Internal Chat for Agents and Supervisors
  • Quality Management
  • Voice and Screen Recording and Archiving
  • Workforce Optimization

Contact Centre Analytics

Access real-time analytics and reporting from any internet-connected device. Contact Centre shows you queues, customer journeys, and wait times across each of your customer engagement channels.

Features:

  • Historical and real time reports
  • Customer Experience Analytics
  • Speech Analytics

Customer Engagement

Achieve lightning-fast first contact resolution every time. 8×8’s intuitive interface and comprehensive internal communications hub equips contact centre agents to manage every customer engagement swiftly and optimally.

Features:

  • Knowledge base
  • Expert Connect
  • Co-browse
  • Predictive dialer

Video Conferencing and Team Chat

Schedule, start or join HD video and audio conferences from any device or room with no friction. Easily access your contacts whether they are colleagues on the same account or an external user.

Connect teams in an instant with 8x8's business chat. Easily access your conversations with your contacts, whether they are your colleagues on the same phone system or an external chat application.

1:1 Instant Messaging

File Sharing

Team Messaging

Finetune Access

A simple-to-use video conferencing and collaboration solution that’s secure, built for business and offers unlimited meetings and minutes.

HD Audio and Video Conferencing

Calendar Integrations

Cloud Recordings

Conference Call-in, Call-out

Personal Virtual Spaces

Live Streaming to Youtube

Integrations

8×8 integrates with a wide range of industry leading partners including; CRM, team collaboration tools, ticketing and scheduling systems. 

8x8 Voice + Microsoft Teams

If you’ve chosen Microsoft Teams as your collaboration application and you need to complement it with an enterprise-grade cloud voice communications solution that keeps Teams at the center of your user’s collaboration experience.

That’s what 8×8 Voice for Microsoft Teams is all about. Key benefits include:

  • Global PSTN access for your Microsoft Teams users without changing the user experience
  • Full PSTN access for Microsoft Teams users in 38 countries, with toll free and DID numbers in 120+ countries
  • Unlimited calling plans in up to 47 countries
  • A native contact center solution that integrates with Microsoft Teams
  • Native integrations with over 35 business applications such as Salesforce, Microsoft Dynamics and Zendesk
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UCaaS and CCaaS with ABTC Group

ABTC Group offers a suite of leading communications solutions for your business. Take your UCaaS and CCaaS to the next level with our suite of communications offerings with ADDCOM to gain access to premium recording and HaaS.

Contact Us

Let us put you on contact with one of our experienced and knowledgeable consultants.

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